How do I request an assembly quote?
Once you choose an item, just call CUC Assembly Services at 347-850-7515 and we will get back to you at the earliest possible time. Having the manufacturer’s name and the model number or the number sited in the store or the website will help us serve you faster.
Is there a lower limit to an assembly order?
We do charge $65 on all service calls, regardless of the scope of work.
In what form do you accept payments?
We accept payments either in cash or checks
Are there any additional charges or fees?
Our swing set quotes are applicable for up to 50 mapped miles from our office zip code. Beyond that you will be charged an additional dollar per mile of road travel to cover for fuel and time.
What guarantees do you offer on your services?
We offer a One Year Workmanship Warranty on all fitness and furniture assembly services, and a 90 day warranty on playsets and swingsets assemblies. Please visit our Terms and Conditions Page, and contact us if you need further clarifications.
What do your warranties cover?
Our One Year Workmanship Warranties do not cover neglect, abuse and misuse by the customer. It also does not cover damage due to acts of God. Our Assembly Services Team will, within the first fifteen days, inspect and/or correct any installation or assembly that the customer feels is unacceptable. Our team will give you the same service within the first calendar year. If, on inspection however, we find that the problem is not assembly or installation related, you will be billed $65 for a service call.
Do you offer discounts on big orders?
Yes. We have some very attractive discount offers for big orders. Please get in touch with us with your requirements and we will be glad to brief you.
Are you insured?
We are fully insured and assure you that your items are fully covered. Our insured general liability exceeds most residential or commercial requirements.
What happens if I find the items damaged when I open the package?
We instruct all customers to check for visible damage upon receiving a consignment. If in the rare instance, you do find a damaged item, please get in touch with us immediately and we will help you to get the item or parts replaced.
How long does assembly take?
Fitness and furniture assembly will general take between one and four hours, but depend on the size and complexity of the job. Swingsets and playsets are general assembled within two days except for large sets which may take longer. Our office will give you a detailed schedule when you contact us.
Who does the shifting of the items?
When our technicians visit you, they will request you to shift the package to the room that you want it assembled in. They will assemble the item therein.